Privacy Policy
Last updated: November 30, 2025
1. Introduction
ParcelLivered ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping and logistics services, website, and mobile applications.
2. Information We Collect
Personal Information
We may collect personal information that you provide to us, including but not limited to:
- Name, email address, phone number, and mailing address
- Payment information and billing details
- Shipping addresses and delivery preferences
- Tracking numbers and shipment information
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your shipping orders
- Provide tracking and delivery updates
- Communicate with you about your shipments and our services
- Process payments and prevent fraudulent transactions
- Improve our website, services, and customer experience
- Send you marketing communications (with your consent)
- Comply with legal obligations and protect our rights
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our business, such as payment processors, shipping carriers, and IT service providers
- Business Partners: Trusted partners who assist in delivering your packages
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent where processing is based on consent
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@parcellivered.com
- Phone: +971 4 256 3650
- Address: Al Safa C Bldg - Office 202 - 151 Khalid Bin Al Waleed Rd - Umm Hurair 1 Dubai - United Arab Emirates